Question 1

How much does a cleaning cost?

Accepted Answer

Standard recurring cleanings start at $149 for a small home. Price depends on square footage, number of bathrooms, and how often we visit. Deep cleans and move-outs are priced separately. You'll get a flat quote before we start — no hourly surprises.

Question 2

Do I get the same cleaner every visit?

Accepted Answer

Yes. We assign you a lead cleaner who handles every recurring visit. She'll learn your home, your preferences, and your dog's name. If she's ever out sick, we'll send someone briefed on your home — you'll know in advance.

Question 3

What's included in a standard clean?

Accepted Answer

All rooms: dusted, vacuumed, mopped, surfaces wiped. Kitchens: counters, stovetop, appliance exteriors, sinks. Bathrooms: tubs, showers, toilets, mirrors, floors. Beds made. Trash out. A full checklist is included in your quote.

Question 4

Are you pet-friendly?

Accepted Answer

Absolutely. Most of our team members have pets themselves. Tell us about your animals when you book — names, temperaments, where they'll be during the clean — and we'll work around them. All our products are non-toxic for pets and kids.

Question 5

Do you bring your own supplies?

Accepted Answer

Yes. We bring eco-friendly, non-toxic supplies and equipment to every visit. If you prefer we use specific products you own (for allergies, scent preferences, etc.), just leave them out and let us know.

Question 6

What if I need to reschedule?

Accepted Answer

No problem. Just text or call by noon the day before and there's no fee. We know life happens — kids get sick, contractors run over. We're not going to charge you for being a human.

Question 7

Are your cleaners background-checked?

Accepted Answer

Every team member passes a national background check and has verified work authorization before their first day. We're bonded and insured. You'll meet your lead cleaner before any unsupervised visit.

Question 8

Are you actually insured?

Accepted Answer

Yes — $2M general liability plus a janitorial bond. We'll send a COI to your landlord, HOA, or building manager on request. For commercial clients this is standard.

House Cleaning FAQ — O-Pro Cleaning

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